The heating and the hot water services were not functional since Sunday 26th December 2021. GEM has managed to restore the hot water on the 28th December 2021 and the heating service on Friday 31st December 2021 to all blocks.

Apparently there were major leaks (3 or 4) on the pipes and a blockage on the downstream cold feed inside the boiler room that has affected the service.  There was also a problem with a valve located on the manhole between The Marr and Goldthorpe.

After another leak on the 02nd January 2022 in front of Hickleton the heating service was down for half a day. GEM fixed the leak overnight and restored the service to this block on 03rd January 2022 at 08:08am. You will need to call Camden Council’s repair team on 0207 974 4444 (option 2) if your radiators need bleeding. Read more.

Please check on the following link to find out if you are entitled in compensation for loss of service: